RESCHEDULE / CANCEL OF SERVICE: An estimate/order may cancel and deposits are not refundable after the mover has begun the physical moving services, including but not limited to: packing, loading, storage, transportation to and from the pick-up or delivery address, etc. Moving services may not begin until the contract for service (Bill of Lading) is signed by the customer authorizing the mover to begin services. You may reschedule or postpone your order at no additional charge or fee as long as you give at least one (1) week advance notice in writing of your changes.
If you wish to make any changes to your scheduling please email firstname.lastname@example.org of any and all changes regarding your order.
TERMS OF PAYMENTS: Upon booking, a non-refundable security deposit is required no less than twenty-five percent (25%) of the estimated cost, in the form of a personal check, Postal Money Order, Cash, Credit card, or direct Deposit. Upon pickup, fifty percent (50%) payment is due in the form of: Personal check, Cashier check, Company check, Postal Money Order, or Cash payable to: Top Moving PRO.
The remaining balance must be paid in full upon arrival of delivery (before unloading your shipment) by CASH or POSTAL MONEY ORDER only.
PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as 1st available for delivery is first date of the delivery window and not the promised delivery date. Top Moving PRO, estimated delivery period is up to thirty (30) business days from date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts). Note: Top Moving PRO, will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule.
REFUND AND CANCELLATION POLICY: By providing your credit card online or via voice authorization, you are acknowledging and agreeing to this cancellation policy. By providing your credit card via phone or online, you (the customer) acknowledge that 100% of the security deposit is NON-REFUNDABLE. Rescheduling at the last minute can result in penalties and fees and are subject to availability. We allow you to reschedule your service date by providing prior notice to us at least 72 hours prior to your scheduled pick up date, in order to avoid a rescheduling fee of $100.00.
Notice must be given in writing via fax and/or electronic mail. A cancellation notice is not accepted by telephone. You must provide your order number, full name, telephone number, scheduled date of pickup and origin and destination addresses. You may fax this information to (888) 222-3818; send via electronic mail to email@example.com
If you wish to send your request by mail please send all correspondences to:
Top Moving PRO
348 Coney Island Avenue Ste 1015
Brooklyn, NY 11218